Privacy Statement

Effective: June 8, 2020
 
SCOPE OF THIS STATEMENT

Please read this privacy statement carefully to understand our policies and practices regarding your Personal Data and how we will treat it. This Statement applies to individuals who interact with Kai Anya services as consumers (“you”). This Statement explains how your Personal Data is collected, used, and disclosed by Kai Anya Foods Int’l Corp., (“KAFIC”, “We”, Us”). It also tells you how you can access and update your personal data and make certain choices about how your Personal Data is used.
 
This Statement covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Consumer Engagement Service, points of sale, and events. Please note that We might aggregate personal data from different sources (website, offline event).  As part of this, We combine Personal Data that were originally collected by different Kai Anya entities or Kai Anya partners. Please see Section 9 for further information on how to object to this.
 
If you do not provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Statement can change from time to time (see Section 11).

This Statement provides important information in the following areas:
1.      SOURCES OF PERSONAL DATA
2.      PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
3.      PERSONAL DATA OF CHILDREN
4.      COOKIES/SIMILAR TECHNOLOGIES, LOG FILES, AND WEB BEACONS
5.      USES MADE OF YOUR PERSONAL DATA
6.      DISCLOSURE OF YOUR PERSONAL DATA
7.       RETENTION OF PERSONAL DATA
8.       STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
9.      ACCESS TO YOUR PERSONAL DATA
10.     YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
11.    CHANGES TO OUR STATEMENT
12.    DATA CONTROLLERS & CONTACT
 
1. SOURCES OF PERSONAL DATA

This Statement applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

Kai Anya website. Consumer-directed website operated by or for Kai Anya, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

Kai Anya mobile sites/apps. Consumer-directed mobile sites or applications operated by or for Kai Anya, such as smartphone apps.

E-mail, text, and other electronic messages. Interactions with electronic communications between you and Kai Anya.

Offline registration forms. Printed or digital registration and similar forms that We collect via, for example, postal mail, on-site demos, sampling activities, and other promotions, or events.

Marketing interactions. Interactions with our promotions (e.g., if you interact with one of our Promos on a third-party website, we may receive information about that interaction).

Data We create. In the course of our interactions with you, we may create Personal Data about you (e.g. records of your purchases from Kai Anya and affiliated websites).
 
Data from other sources. Third-party social networks (e.g. such as Facebook, Instagram, Google), market research (if feedback is not provided on an anonymous basis), third-party data aggregators, Kai Anya promotional partners, public sources, and data received when we acquire other companies.
 
2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
 
Depending on how you interact with Kai Anya (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.
 
Account login information. Any information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interests. Any information that describes your demographic or behavioral characteristics. Examples include your year of birth, age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.
 
Information from computer/mobile device. Any information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Kai Anya website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile devices data.
 
Websites/communication usage information. As you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors, and length of visits to certain pages. This information is captured using automated technologies such as cookies and web beacons and is also collected through the use of third-party tracking for analytics and advertising purposes. You have the right to object to the use of such technologies; for further details please see Section 4.
  
Market research & consumer feedback. Any information that you voluntarily share with Us about your experience of using our products and services.
 
Consumer-generated content. Any content that you create and then share with Us on third-party social networks or by uploading it to one of our websites or apps, including the use of third-party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including blogs and other promotions, website community features, consumer engagement, and third- party social networking. Third-party social network information. Any information that you share publicly on a third-party social network or information that is part of your profile on a third-party social network (such as Facebook) and that you allow the third-party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Kai Anya web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Kai Anya site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third- party social network is obtained by Kai Anya, or to opt-out of sharing such social network information, please visit the website of the relevant third-party social network.
 
Payment and Financial information. Any information that We need to fulfill an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations, and security standards.
 
Sensitive Personal Data. We do not seek to collect or otherwise process sensitive personal data in the ordinary course of our business. Where it becomes necessary to process your sensitive personal data for any reason, we rely on your prior express consent for any processing which is voluntary (e.g., for marketing purposes). If we process your sensitive personal data for other purposes, we rely on the following legal bases: (i) detection and prevention of crime (including the prevention of fraud); (ii) establishment, exercise, or defense of legal claims; and (iii) compliance with applicable law (e.g. to comply with our diversity reporting).
 
3. PERSONAL DATA OF CHILDREN

We do not knowingly solicit or collect personal data from children below the age of 13. If We discover that We have unintentionally collected personal data from a child below 13, We will remove that child’s personal data from our records promptly. However, Kai Anya may collect personal data about children below the age of 13 years of age from the parent or guardian directly, and with that person’s explicit consent.

4. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES, AND WEB BEACONS
 
Cookies/Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically and help Us to troubleshoot errors, improve performance and maintain the security of our Website.
 
Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email to transfer data back to Us. The information collected via web beacons will include information such as IP address, as well as information about how you respond to an email campaign
(e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalization.

5. USES MADE OF YOUR PERSONAL DATA
 
The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.
 
What We use your Personal Data for
 
Consumer service.
We use your Personal Data for consumer service purposes, including responding to your inquiries. This typically requires the use of certain personal contact information and information regarding the reason for your
inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.). Where you have provided your prior consent, your personal data may also be used to provide you with services that are personalized to you.
 
Our reasons
  • Fulfilling contractual obligations
  • Legal obligations
  • Our legitimate interests

Our legitimate interests

  • Improving products and services and developing new ones
  • Being more efficient

 

What We use your Personal Data for

Contests, marketing, and other promotions.
With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns, or promotions). This can be done through
various means such as email, ads, SMS, phone calls, and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third-party social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent) to the processing of your Personal Data for this purpose. For detailed information on how to modify your preferences about marketing communication, please see Sections 9 and 10 below. For more information about our promotions, please see the official rules or details posted with
each promotion.
 
Our reasons
  • With your consent (where required)
  • Fulfilling contractual obligations
  • Our legitimate interests
Our legitimate interests
  • Working out which of our products and services may interest you and telling you about them
  • Defining types of consumers for new products or services

 

What We use your Personal Data for

Third-party social networks:
We use your Personal Data when you interact with third-party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third-party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third-party social networks.
 
Our reasons
  • With your consent (where required)
  • Our legitimate interests

Our legitimate interests

  • Working out which of our products and services may interest you and telling you about them
  • Defining types of consumers for new products or services

Personalization (offline and online).
With your consent (where required), We use your Personal Data (i) to analyze your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalize your experience on our Website and apps; (iv) to ensure that content from our Website/apps is optimized for you and your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features when you choose to do so. For example, We remember your login ID/email address or

screen name so that you can quickly log in the next time you visit our site or so that you can easily retrieve the items you previously placed on your wish list. Based on this type of information, and with your consent (where required), We also show you specific Kai Anya content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can
oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 10 below.

Our reasons

  • With your consent (where required)
  • Our legitimate interests

Our legitimate interests

  • Working out which of our products and services may interest you and telling you about them
  • Defining types of consumers for new products or services

 

What We use your Personal Data for

Order fulfillment.
We use your Personal Data to process and
ship your orders, inform you about the status
of your orders, correct addresses, and
conduct identity verification and other fraud
detection activities. This involves the use of
certain Personal Data and payment
information.

Our reasons

  • Fulfilling contractual obligations
  • With your consent (where required)
  • Legal obligations
  • Our legitimate interests

Our legitimate interests

  • Improving and developing new products and services
  • Being more efficient
  • Protect our systems, networks, and staff
  • Compliance with legal obligations

 

What We use your Personal Data for

Other general purposes (e.g. internal or
market research, analytic, security).
Per applicable laws, We use your Personal Data for other general business purposes, such as maintaining your account, conducting internal or market research, and measuring the effectiveness of marketing campaigns. We reserve the right, if you have Kai Anya  accounts, to reconcile those accounts into one single account. We also use your Personal Data for the management and operation of our communications, IT, and security systems. 

Our reasons

  • Fulfilling contractual obligations
  • With your consent (where required)
  • Legal obligations
  • Our legitimate interests

Our legitimate interests

  • Improving and developing new products and services
  • Being more efficient
  • Protect our systems, networks, and staff
  • Compliance with legal obligations

 

What We use your Personal Data for

Legal reasons or merger/acquisition.
If Kai Anya or its assets are acquired by or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

Our reasons

  • Legal obligations
  • Our legitimate interest

 

Our legitimate interest

  • Compliance with legal obligations
  • Protect our assets and staff

 

6. DISCLOSURE OF YOUR PERSONAL DATA
   
In addition to the Kai Anya entities mentioned in the data controllers & contact section (see Section 12), We share your Personal Data with the following types of third-party organizations:
  
Service providers. These are external companies that We use to help Us run our business (including but not limited to order fulfillment, payment processing, fraud detection, and identity verification, website operation, market research companies, support services, promotions, marketing providers, website development, data analysis, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they have been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure.
 
Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.
 
Third-party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 5 for details).
 
7. RETENTION OF YOUR PERSONAL DATA
 
Per applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 5 above) or to comply with applicable legal requirements. Personal data used to provide you with a personalized experience (see Section 5 above for details) will be kept for a duration permitted by applicable laws.

8. DISCLOSURE, STORAGE, AND/OR TRANSFER OF YOUR PERSONAL DATA
  
We use appropriate measures (described below) to keep your Personal Data confidential and secure.
 
People who can access your Personal Data. Your Personal Data will be processed by our authorized staff, on a need-to-know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of consumer care matters will have access to your consumer record).
 
Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorized access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Website/apps.
 
Measures We expect you to take. It is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered, and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.
 
Transfer of your Personal Data. Because of the nature of our business, we may need to transfer your personal data within the Kai Anya affiliated companies, and to third parties, as noted in Section 6 above, in connection with the purposes set out in this Privacy Statement. For this reason, we may transfer your personal data to other affiliated companies that may have different laws and data protection compliance requirements that apply to the nature of their business models.

9. YOUR RIGHTS
 
Access to Personal Data. You have the right to access, review and request a physical or electronic copy of the information held about you. You also have the right to request information on the source of your Personal Data. These rights can be exercised by sending Us an e-mail, attaching a copy of your ID or equivalent details, where requested by Us and permitted by law. If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected. Please note that any identification information provided to Us will only be processed following, and to the extent permitted by applicable laws.
 
Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you can (i) request deletion, the portability, correction, or revision of your Personal Data; (ii) limit the use and disclosure of your Personal Data; (iii) revoke consent to any of our data processing activities; and (iv) object to the processing of your Personal Data, including the right to complain with the National Privacy Commission.
Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual rights and/or obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.
Where available, our Website has a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorized access to your account.
We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

10. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:
 
Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser to refuse all or some cookies/similar technologies or to alert you when they are being used. Please see Section 4 above.
 
Marketing and Promotions.  If you decide that you no longer wish to receive promotional communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To unsubscribe from marketing communications sent by any medium, including third-party social networks, you can opt-out at any time by unsubscribing through links available in our communications,  logging into the Website/apps, or third-party social networks, and adjusting your user preferences in your account profile. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non-marketing related announcements.
 
Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Kai Anya to provide you with a personalized experience/targeted marketing content. However, if you decide that you no longer wish to benefit from this personalization, you can opt-out at any time by logging into the Website/apps and adjusting your user preferences in your account profile.
 
Targeted Marketing. We partner with third-party providers that serve advertising on behalf of Us and other non-affiliated companies on the Internet.  Some of those advertisements are tailored to your interests based on information collected on Kai Anya sites or non-affiliated websites over time.  You can stop the collection of precise location data from a mobile device by accessing your device location service settings.
 
11. CHANGES TO THIS STATEMENT
 
If We change the way We handle your Personal Data, We will update this Statement. We reserve the right to make changes to our practices and this Statement at any time, please check back frequently to see any updates or changes to our Statement.
 
12. DATA CONTROLLERS & CONTACT
 
To ask questions or make comments on this Statement and our privacy practices or to make a complaint about our compliance with applicable privacy laws, you may reach us through our Contact Us page. You can also contact our BD and Marketing Department via email at: kaianya.helpdesk@gmail.com.
We will acknowledge and investigate any complaint about the way we manage Personal Data (including a complaint that we have breached your rights under applicable privacy laws).
 
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